How to fix Gmail incorrect password/user name error on iPhone?

Sometimes the iPhone mail app will intermittently stop getting Gmail and the dialog box below will appear. The message "The user name or password for imap.gmail.com is incorrect" can show up even if you have made no changes to your Gmail account settings on the iPhone.

Here are instructions on how to fix this problem should it occur on your device:

1. Quit all mail clients that are accessing the affected Gmail account. This means the Mail app on the iPhone and any other place you are accessing your Gmail from such as a computer.

2. Open Safari on the affected iPhone and navigate to this page: http://www.google.com/accounts/DisplayUnlockCaptcha

3. Enter your full Gmail address, password and type the characters you see in the picture. Touch the unlock button to verify your account.

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4. Open the Mail app and your Gmail access should be restored.

tags:

Email and Messaging

Comments

Anonymous replied on February 23, 2014 - 3:03amPermalink

Thank you. It works. :)

Anonymous replied on March 16, 2014 - 7:51pmPermalink

FINALLY!! Thank you so much, I was getting really aggravated and didn't know why it was telling me my password was wrong when it clearly wasn't. I didn't want to have to disable the 2-step verification and this helped me figure out how to fix my problem.

HB replied on April 25, 2014 - 9:06amPermalink

THANK YOU

Anonymous replied on August 26, 2014 - 4:47amPermalink

Thanks !!!!!!!!!!!!

Anonymous replied on April 29, 2013 - 1:23amPermalink

I did the same thing and it worked perfectly !! Thanks a bunch. Two days to figure it out :( . Now it is solved.! :)

Anonymous replied on June 27, 2013 - 8:30pmPermalink

Oh my gash thank you! that was the only thing that worked and I've been locked out of my email for months!!

Anonymous replied on November 3, 2013 - 1:18pmPermalink

Thank you soo much. The 2-step verification was the problem. I was just able to get access on the IPhone following your instructions to turn the 2-step off.

Anonymous replied on February 1, 2014 - 11:03amPermalink

thanks so much!

Anonymous replied on February 7, 2014 - 11:13amPermalink

That was it - Brilliant!! thanks

Frank replied on February 14, 2014 - 2:07amPermalink

Thanks a lot for the tip! The "2-step-verification" is the culprit!!!

Anonymous replied on November 18, 2014 - 2:21pmPermalink

Finally! I have had my new iphone 6plus for over a week and not able to get my mail!! Thank you!

Anonymous replied on February 24, 2014 - 1:04pmPermalink

YES !!! I HAD THIS PROBLEM FOR AGES.. DISABLED THE STEP 2 VERIFICATION AND NOW WORKS PERFECTLY !!!

THANKS

Anonymous replied on March 19, 2014 - 10:06pmPermalink

Yes - disabling worked! Genius.

Anonymous replied on March 9, 2014 - 7:04amPermalink

Thanks...that worked for me also

Anonymous replied on March 23, 2014 - 4:51pmPermalink

Thank you for this tip! I tried everything to setup my Gmail account on my new iPhone and nothing worked until I shut off the "2 Step Verification" on my Gmail account. Thanks again.

Anonymous replied on April 12, 2014 - 7:42amPermalink

this was 100% the fix for my issue. thank you!

Anonymous replied on April 16, 2014 - 2:46pmPermalink

Thank You for sorting out my problem :)

@eyySir_DabZzZ replied on April 18, 2014 - 2:15pmPermalink

definitely the ACTUAL SOLUTION HERE!!!!!

TAKE OFF THE 2 STEP VERIFICATION & INSTANTLY WILL WORK!

Anonymous replied on May 17, 2014 - 1:00amPermalink

Thank you.... that work for me ... thank you very much...

Anonymous replied on June 14, 2014 - 9:41amPermalink

Thank you very much for sending the above instructions! I too have had the same issue unable to login to my Gmail accounts on both an Android and an iPhone. Using the process noted in this FAQ didn't do it for me until I followed the above blog about removing the '2 step verification' and now it works. I can't believe this isn't more well published from Google-what a pain this has been and nobody, even ATT and T-Mobile knew about it.

Anonymous replied on June 19, 2014 - 7:11pmPermalink

removing the 2-step verification fixed the problem for me.

Thanks

Finiki replied on July 7, 2014 - 7:32pmPermalink

The gmail "2-step verification process" was my hiccup too, I recently activated that option in my email settings. My phone said either the email or password were wrong, when I hadn't changed them.
After disabling that extra verification process in my gmail account, my phone immediately pulled down my emails. Thanks for the tip!

- iPhone 5c

Anonymous replied on July 20, 2014 - 10:16pmPermalink

Turn off 2-step verification:
To turn off the 2-step verification go the settings, accounts and import, change account settings, other google account settings, select security tab, under password select disable 2-step verification.

Anonymous replied on September 10, 2014 - 9:41pmPermalink

THANK YOU!!!!

Anonymous replied on September 11, 2014 - 11:02amPermalink

This is the exact solution!! thanks sooo much!

Anonymous replied on September 17, 2014 - 9:53amPermalink

THANK YOU. My mum, who lives abroad and who isn't very tech-savvy, was beside herself when she couldn't work out how to get her email back on. I logged into her account and turned off two-step verification and now she has email back on her iPad. Thank you.

Anonymous replied on September 17, 2014 - 4:32pmPermalink

Awesome. Thank you. That was it. Works perfectly now.

Anonymous replied on October 9, 2014 - 9:34amPermalink

That worked for me also! Thank you so much!!

Anonymous replied on October 26, 2014 - 6:21pmPermalink

Thank you so much! This piece of extra info. worked for us. Thank you, thank you!

Fadi Rahhal replied on October 30, 2014 - 7:41amPermalink

I LOVE YOU

How to fix Gmail incorrect password/user name error on iPhone?

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